Returns and Exchange Policy
Thank you for shopping with us! We hope you LOVE your HAWT MESS items but understand that sometimes items need to be exchanged. If you are not completely satisfied with your purchase, we are here to help!
Merchandise can be returned for exchange or store credit within 10 days of receiving your order.
Holiday Orders (Starting November 15th) have an extended exchange timeframe. Those items may be returned/exchanged through January 15th.
We Offer $6.95 Flat Rate Shipping on All Orders. (International orders do not apply)
Love it but need another color, size or pattern? We're happy to exchange as long as that item is still in stock. Please include the filled out Return Form (included with your order) along with a $7.00 Shipping Payment. Exchanges that cannot be fulfilled (due to changing inventory), will be issued store credit. Items that are returned without the $7.00 Shipping Payment, will be issued store credit.
Store credit will be issued for the purchase price of all eligible returned merchandise. (Please see below on eligibility of returns and the process of returning). We no longer offer refunds - NO exceptions. Once a return is received and processed, an online code will be emailed to the email address used on the original order. This code can then be redeemed online for a future purchase. There is NO expiration on store credit.
To be eligible for an exchange/return, please make sure that:
Returns must be postmarked within 10 days of receiving the order.
The product is in its original condition and packaging.
The product isn't used or damaged.
When returning shoes, please DO NOT return with tape and shipping label placed on the actual shoe box. Shoes must be returned in a mailing box or wrapped in paper.
Send item(s) to:
Hawt Mess Boutique
112 S Main Street
Atmore, AL 36502
Please return your packing slip with your return and mark the items that are being returned. A return form will be included with your order for you to fill out and return with exchanges/returns.
Return Shipping charges:
Original shipping charges are not refunded or credited on a return. You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Hawt Mess Boutique. We highly recommend returning with tracking and/or insurance.
Store credit will be issued for returned merchandise - Once a return is received and processed, an online code will be emailed to the email address used on the original order. This code can then be redeemed online for a future purchase. There is NO expiration on store credit.
Defective or Damaged items: If you received a damaged product, you must notify us within 3 business days.
Missing/Incorrect Item: If you have an item missing from your order or have received a wrong item, you must notify us within 3 business days.
Layaway Order Returns Layaway orders (that are cancelled or returned), will be subject to a 15% restocking fee.
Lost/Stolen/Damaged Packages: Once a package ships from our warehouse, it becomes the liability of the post office. Hawt Mess Boutique is not responsible for lost, stolen or damaged packages. All packages are sent with a GPS tracking embedded in the barcode.
If an order states "delivered" but you haven't received it, you will need to contact your local post office. They can GPS the package and find it for you. If it shows "delivered" and they are unable to find the package, Hawt Mess is not responsible. The issue must be resolved with the United States Post Office or your local law enforcement.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 251-583-5800
By email: Sara @ firstname.lastname@example.org